Refund Policy

Effective date: November 7, 2026

We want you to understand what you’re purchasing and how refunds work. Edensign offers free trial credits so you can evaluate the service before purchasing.

First subscription purchase

You may request a refund within 7 days of your first subscription payment, whether you choose a monthly or annual plan.

If you have not used any paid credits or paid features, you are eligible for a full refund. If you have used a small portion of your plan, we may offer a partial refund after reviewing your usage. Substantial usage is generally not eligible for a refund.

Subscription renewals

Subscriptions renew automatically until canceled. Renewal payments are generally non-refundable.

If you forgot to cancel, you may contact us within 72 hours of the renewal payment to request a one-time goodwill refund, provided you have not used the credits or paid features covered by that renewal. Approval is at our discretion and applies only to your most recent renewal.

We do not refund earlier billing periods solely because you did not use the service or forgot to cancel.

One-time credit purchases

You may request a refund within 7 days of purchasing a credit pack.

Unused credit packs are eligible for a full refund. If you have used part of a credit pack, we may approve a partial refund based on the unused portion of the paid credits. Free, promotional, and bonus credits have no cash value and are excluded from refund calculations.

How usage is assessed

We review paid credit consumption and use of paid features when assessing a refund. Usage may include generating or editing images, creating other paid outputs, and using the API. Usage does not depend on whether you download the results.

Partial refunds are calculated against the amount actually paid for the relevant purchase, including any discounts. Subscription refunds may also take into account the period of paid access already provided.

Billing errors and technical issues

Please contact us if you believe you were charged twice, charged after a cancellation that took effect before renewal, or charged incorrectly. We review verified billing errors separately from the refund windows above.

If a technical failure consumes credits without delivering a completed result, we will review the affected task and restore eligible credits. If a persistent technical issue prevents us from providing the purchased service, we will review an appropriate remedy, which may include a refund.

Cancellation and refunded credits

Canceling a subscription stops future renewals. Unless a refund or another arrangement is approved, your subscription remains available until the end of the current paid billing period. Cancellation does not automatically refund previous payments.

When a refund is issued, the credits and access covered by the refunded amount will be removed or adjusted. Unrelated purchases are not affected.

How to request a refund

Email contact@edensign.io from the email address associated with your Edensign account. Include the payment date, the purchase you want reviewed, and the reason for your request.

We assess eligibility using the date we receive your request, even if our review takes longer.

Approved refunds are returned to the original payment method. Once processed, please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Your statutory rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws. Where those rights provide a different remedy or refund period, they take precedence over this policy.