User Data Deletion Request

Overview

In accordance with Meta Developer Policy requirements, we provide users with a way to delete data that was authorized to our application when they logged in through Facebook, or when they connected a Facebook Page (Facebook Login for Business) or an Instagram professional account (Instagram Login) to publish posts.

Disconnecting a Facebook Page or Instagram Account

To stop Edensign publishing to a connected Page or Instagram account and delete its access token straight away, use any of the following:

• In Edensign, open Social Posts and choose Disconnect on the account. The access token is deleted immediately.
• On Facebook, go to Settings & privacy → Settings → Business integrations and remove Edensign Social.
• On Instagram, go to Settings → Apps and websites and remove Edensign Social.

To also delete the account details and the record of posts you published through Edensign, send a deletion request as described below.

Data Deletion Process

How to Request Deletion of Your Data

Users can request deletion of their data through the following methods:

1. Through In-App Settings

   • Log into our application
   • Navigate to “Account Settings” or “Privacy Settings”
   • Select “Delete Account and Data” option
   • Confirm your deletion request

2. Via Email Request

   • Send an email to: contact@edensign.io
   • Email subject: Data Deletion Request
   • Please include your Facebook User ID or registered email address in the email

3. Through Online Form

   • Visit our data deletion request page
   • Fill in the required information for identity verification
   • Submit your deletion request

Types of Data We Collect

Through Facebook OAuth, we may collect the following information:

• Facebook User ID
• Name
• Email address
• Profile picture
• Public profile information

When you connect a Facebook Page or an Instagram professional account, we also store:

• The Page ID, name and profile picture, or the Instagram account ID, username, name and profile picture
• An encrypted access token for the Page or account
• The ID, link, caption and photos of each post you published through Edensign

Scope of Data Deletion

When you request data deletion, we will delete:

• Your personal profile information
• Login records
• Application usage data
• All user-generated content associated with your account
• Connected Facebook Pages and Instagram accounts, their access tokens, and the record of posts you published through Edensign

Processing Time

• Data deletion requests will be processed within 7 business days
• You will receive a confirmation email notification when deletion is complete
• Some backup data may require an additional 30 days to be completely purged

Data Retention Exceptions

In the following circumstances, certain data may need to be retained:

• Legal and regulatory requirements
• Fraud prevention and abuse detection
• Financial records (if applicable)
• Security logs (anonymized)

Contact Us

If you have any questions about data deletion, please contact us:

• Email: contact@edensign.io
• Business Hours: Monday to Friday, 9:00 AM - 6:00 PM

Privacy Policy

Please review our Privacy Policy for more detailed information about our data processing practices.

Last updated: October 2026