User Data Deletion Request
Overview
In accordance with Facebook Developer Policy requirements, we provide users with a way to delete data that was authorized to our application when they logged in through Facebook.
Data Deletion Process
How to Request Deletion of Your Data
Users can request deletion of their data through the following methods:
Through In-App Settings
- Log into our application
- Navigate to "Account Settings" or "Privacy Settings"
- Select "Delete Account and Data" option
- Confirm your deletion request
Via Email Request
- Send an email to: support@edensign.io
- Email subject: Data Deletion Request
- Please include your Facebook User ID or registered email address in the email
Through Online Form
- Visit our data deletion request page
- Fill in the required information for identity verification
- Submit your deletion request
Types of Data We Collect
Through Facebook OAuth, we may collect the following information:
- Facebook User ID
- Name
- Email address
- Profile picture
- Public profile information
Scope of Data Deletion
When you request data deletion, we will delete:
- Your personal profile information
- Login records
- Application usage data
- All user-generated content associated with your account
Processing Time
- Data deletion requests will be processed within 7 business days
- You will receive a confirmation email notification when deletion is complete
- Some backup data may require an additional 30 days to be completely purged
Data Retention Exceptions
In the following circumstances, certain data may need to be retained:
- Legal and regulatory requirements
- Fraud prevention and abuse detection
- Financial records (if applicable)
- Security logs (anonymized)
Contact Us
If you have any questions about data deletion, please contact us:
- Email: support@edensign.io
- Business Hours: Monday to Friday, 9:00 AM - 6:00 PM
Privacy Policy
Please review our Privacy Policy for more detailed information about our data processing practices.
Last updated: June 2025